What products does Surge Material Handling offer?

We offer a wide range of forklifts, pallet jacks, reach trucks, stackers, and other material handling equipment

Do you provide rental services for equipment?

Yes, we offer both short-term and long-term rental options to suit your needs

What are your payment options?

We accept credit and debit cards, bank transfers, PayPal, and checks, and provide financing options.

Do you offer financing for equipment purchases?

Yes, we have flexible financing plans and leasing options available.

How can I apply for Net-30 terms?

Contact our sales team to submit your application and required documentation for approval.

What are your shipping options?

We offer standard, expedited, and express shipping, both domestically and internationally.

Can I track my order?

We offer standard, expedited, and express shipping, both domestically and internationally.

What is your return policy?

You can return most items within 30 days of delivery, provided they are in their original condition and packaging.

How do I initiate a return?

Contact our customer service team to obtain a Return Authorization (RA) number and follow the instructions provided.

Do you restock out-of-stock items?

Yes, we frequently restock popular items. Sign up for notifications or contact customer service for updates.

What warranties do you offer on your products?

We provide a 60-day warranty against defects in materials and workmanship.

Can I get a demo of the equipment before purchasing?

Absolutely! Contact us to schedule a demonstration of the equipment you're interested in.

Do you offer training for operating the equipment?

Yes, we offer comprehensive training programs for operators and maintenance personnel.

What measures do you take to ensure the quality of your products?

Our products undergo rigorous quality control checks and are built to the highest standards of durability and performance.

Can I get custom solutions for my specific material handling needs?

Yes, our team can work with you to design customized solutions tailored to your unique requirements.

How can I contact customer service?

You can reach our customer service team via email at support@surgemh.com or by phone at +1 573 705 2202.

Where can I view my sales receipt?

Log into your account on our website and navigate to the "Order History" section to view your receipts.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Customers are responsible for any customs duties, taxes, or fees.

What should I do if my order arrives damaged?

Contact our customer service team within 48 hours of delivery with details and photos of the damage.

Can I change the delivery address after placing an order?

Unfortunately, we cannot change the delivery address once the order is shipped. Please ensure your address is correct before confirming your order.